At LAMHE Diamonds, we strive to provide high-quality lab-grown diamonds and exceptional customer service. We understand that sometimes, circumstances change, and you may need to cancel your order. Please review our cancellation policy below.
1. Order Cancellation Window
- Orders may be canceled within 24 hours of purchase without incurring any fees.
- After 24 hours, orders may be subject to processing fees or may not be eligible for cancellation, depending on the order status.
2. Custom and Engraved Orders
- Custom-made or engraved items are final sale and cannot be canceled or refunded once production has begun.
- If you wish to cancel a custom order within the initial 24-hour window, please contact us immediately.
3. Cancellation Process
- To cancel an order, please email [email protected] or call 01123988041, 01123938041 with your order details.
- Once the cancellation request is confirmed, we will process the refund (if applicable) to your original payment method within 5-7 business days.
4. Refund Policy for Canceled Orders
- Orders canceled within the 24-hour window will receive a full refund.
- Orders canceled after 24 hours may be subject to a restocking or processing fee of up to 15% of the purchase price.
- If an order has already shipped, it cannot be canceled, but you may be eligible for a return (see our Return Policy for details).
5. Changes to Orders
- If you need to modify your order instead of canceling, please contact us within 24 hours of purchase.
- We will do our best to accommodate changes, but modifications are not guaranteed after the initial processing period.
We appreciate your understanding and are here to assist you with any questions or concerns regarding your order.
For assistance, please contact our support team at (011) 23988041, (011) 23938041