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Order Return Policy

At LAMHE Diamonds, we take pride in the quality and craftsmanship of our lab-grown diamonds. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.


Return Eligibility:  

  • Items must be returned within 7 days from the date of delivery.  
  • The item must be in its original, unworn condition, with all accompanying certificates, packaging, and documentation.  
  • Custom or engraved jewelry, final sale items, and resized rings are not eligible for return.  
  • Returns must be initiated by the original purchaser and accompanied by proof of purchase (example- receipt/bill)


Return Process:  

  1. Contact our Customer Support team at [email protected] or (011) 23988041, (011) 23938041 to initiate a return and receive a Return Authorization Number (RAN).  
  2. Securely package the item, including all original packaging, certificates, and documentation. Items without the original certification will be subject to a replacement fee.
  3. Ship the package using an insured and trackable shipping method. LAMHE Diamonds not responsible for lost or damaged return shipments.  
  4. Once received, our team will inspect the item. If the return meets our eligibility criteria, we will process a full refund to your original payment method within 7-10 business days.


Refunds:  

  • Refunds will be issued to the original payment method.  
  • Shipping fees, if applicable, are non-refundable.
  • If a discount or promotional offer was used, the refund will reflect the adjusted purchase price.  


Damaged or Incorrect Items:  

If you receive a defective or incorrect item, please contact us within 24 hours of delivery for a resolution. Write an email addressing the problem and attachan unpacking video of the product. We will provide a prepaid return label and ensure a swift replacement or refund.

For any questions or assistance, please reach out to our Customer Support team at [email protected] or (011) 23988041, (011) 23938041. We are committed to ensuring your satisfaction with every purchase!


Exchanges & Store Credit:  (not to be included in the website for now)

  • - If you prefer, you may opt for an exchange or store credit instead of a refund. Please indicate your preference when initiating your return.